One of our Invoices has been accidentally switched

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  • Problem
  • Updated 8 months ago
PO 001720301300 has incorrectly changed to 001720306272. I am trying to submit 001720301300 for payment but it is not available. The PO is for $18,136.80
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wali

  • 70 Points

Posted 8 months ago

  • 1
Photo of Ryan Morrissey

Ryan Morrissey, Employee

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If there is a discrepancy on the order, that will need to be addressed by the sending party of the document, your trading partner. However, if you need to reset the changes, SPS Support can assist with that.

Support can be reached using one of the below channels:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent.

-Ryan