One of my trading partners is now shown in Webforms, and their documents don't return on searches.

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  • Updated 2 years ago
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Our trading Partner Road Runner Sports is not listed on the partner information page in the SPS portal.  Also their documents are not showing up in Webforms even though our SPS rep has confirmed that we should be receiving orders from them.  I have tried searching for these documents in webforms and have not been able to locate any documents associated with Road Runner Sports.
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Alex Newman

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Alex,

Thank you for posting in the Support Center!

I see that your connection with Road Runner Sports has just finished the implementation and set-up process, so I will have our implementation team reach out to you within 24 hours to make sure this trading partner is set up correctly in your account for you. 

Thank you,
Allie Lawler
Customer Support Analyst I
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Alex Newman

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Thanks Allie,

I was able to get this resolved yesterday by calling our support team.

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