On new Acklands order P.O Acknowledgment, ASN and Invoice options are all crossed out and not useable.

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  • Updated 2 years ago
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The three actions that I need to do on this new order are all crossed out in the system and not available.
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Don

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Posted 4 years ago

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Jordan, Software Engineer

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Hi Don,

Welcome to the Support Center!  I was able to log in to your account and confirmed the options are available to me.  This leads me to believe that your internet browser is storing previous files in which the options were not available.  As you may know, you must open the PO or "mark read" from the Select an Action menu.  If the orange next-steps arrow is selected at all before you have opened the order, the options will be crossed off.  In this sense, your browser may be storing those files.  Please follow the steps in this link to remove the older files, which will allow you to select the ASN and Invoice options.

Let me know if this does not resolve the issue!

Jordan
(Edited)
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Don

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Hello Jordan, 
Thanks for the reply. I read in another post and went into Internet Explorer and clicked the option for it to renew the page and it fixed it. Thanks for your assistance.
Have a great day,
Don
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Jordan, Software Engineer

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Glad to hear you were able to find information, that is our goal! 

Thank you and have a great day as well.
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Michelle

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Hi, I am having this same problem with the ASN and other actions showing as crossed out. I cleared the temporary files in IE, but it has not fixed the problem.

Can you help please?

Thank you,
Michelle
(Edited)
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Jordan, Software Engineer

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Good morning Michelle,

Thank you for posting!  Would you mind providing me with the PO number you are have problems with?

Thank you!

Jordan
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CORY LAUFMAN

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Good Morning,


I seem to have the same problems with six of my PO's, the ASN is crossed out.

PO 5691521,5691605,5691523,5691520,5691604,5691524


please advise,


Cory Laufman

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Katrina Wolyniec, Employee

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Hello Cory,

I have looked into those POs and I have reset them to allow you to be able to create those ASNs at this time.  If you have any further questions, or need more assistance, I would recommend calling into the Support Team and you can refer back to case: 02786909.

However, you should be good to go at this time.

Thank you,
Katrina Wolyniec
Workforce Analyst I | Fulfillment Support

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