On HD Invoices receiving errors TotalCartonQty mandatory when TotalQtyInvoicedUOM sent

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  • Updated 2 years ago
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When sending invoices to Home Depot from Northern International we are receiving errors stating that if TotalQtyInvoicedUOM has data then TotalCartonCount is mandatory (makes sense). Problem is we are sending the total carton Qty and I have added up all cartons on the invoice and they match. Here is a sample of the ISS segment sent for invoice 6486 : “30642         EA4078.72     LB”

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Bob Kilner

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Posted 2 years ago

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Ryan, Employee

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Bob,

In regards to your issue here, I do show that you are still working with your designated Implementation Analyst regarding this document type for this connection. I would recommend reaching out to them in regards to this issue. Here is there email though you should already have their contact information.

Melissa Huck:
mghuck@spscommerce.com

Ryan Decker
Customer Support Analyst 1

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