Notification of Outbound Document Rejection

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  • Updated 2 years ago
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We are currently getting spammed with these messages.  Doesn't really say what the error is.  Can someone advise?  Partner LXP Armada.  Set - 214s.  All showing Accepted.


03/30/2017 04:49:59 PM CDT - Guest

Additional comments

received from: noreply@spscommerce.com

SPS Commerce was unable to successfully process the following document:

Serial Number: PCL6090802507

Document Originator: Coyote
Document Recipient: Armada Supply Chain
Document Type: 214

Document ID: 500917395

An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.
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Kevin

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Posted 2 years ago

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Natalie Galbraith

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We have received over 100 of these emails and they are continuing to SPAM our system. This is an urgent issue. We will be turning off all 214 the notifications and notifying our customer that all transactions will have to continue manually until SPS has responded with clarification. 
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Allie Lawler, Employee

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Hello Kevin,

Please reach out to our support team at (888) 739-3232, option 1, option 3. Any questions about specific error messages or trading partnerships can be directed to the support team for immediate assistance, and so that the errors can be discussed confidentially, since all posts in the Support Center are public. 

If you prefer, you can also email in at support@spscommerce.com, but phone will be the fastest way to reach us.

Thank you,
Allie Lawler
Customer Support Analyst I

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