Notification of EDI Document Rejection MSG missing from 810 Jet.com and Sprout

  • 1
  • Question
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Hello,


We received the below message from SPS. Is the MSG segment required? What if we do not have a message to send. What is expected Is this required because we are sending the N9*L1*GEN? Would removing the N9*L1*GEN fix this issue>?


The following document was rejected due to EDI syntax validation errors:

Serial Number: PCL4862506403

Document Originator: Sprout Foods


Document Recipient: Jet Dot Com


Document Type: 810

EDI Interchange Control Number: 000524581 EDI Group Control Number:


000524581 EDI Transaction Control Number: 524581001

Error Information:

Segment MSG (Message Text) at guideline position 2500 is missing. This Segment's standard option is 'Mandatory'.

This Segment was expected after:

Segment Count: 11

Character: 471

000524581

Photo of Advantage Order to Cash

Advantage Order to Cash

  • 92 Points 75 badge 2x thumb
  • confused

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hello Advantage Solutions!

Thank you for posting in the Support Center!

Per Jet.com's EDI specifications, both the N9 and MSG segments are required, and a message must be sent in the MSG01 element, even if it is "None" for no message. 

Per this notice, please have your customer correct their document and re-sent. FOr more specific questions, please feel free to contact us directly at (888) 739-3232, Option 1, or support@spscommerce.com.

Thank you,
Allie Lawler
Customer Support Analyst I

This conversation is no longer open for comments or replies.