NOt recieving Order posted by customer

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  • Updated 3 years ago
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Hello,

I am contacting you from Scientific Utility Brands, I was contacted today by a customer asking the status of there order. We never received any order through our SPS system, however they received a confirmation stating that it had been received. Can we troubleshoot this to see what is going on. This has caused a delay in there order which is not acceptable business practice for us.

The following are the details they forwarded me from their end.

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Jennifer Wares

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Posted 3 years ago

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Ryan, Employee

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Jennifer,

Thank you for contacting the Support Center! I have tried running a few searches for this missing PO, but they are coming up blank. Can you please confirm the PO#? This will help me in my further investigation.

Ryan Decker
Analyst- WebForms Fulfillment Support

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