Not receiving email notifications

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  • Updated 3 years ago
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I had been receiving email notifications until about a month ago and then they just stopped.  My email is in the admin site.  Can you please help with this?
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Terry Sauls

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Posted 3 years ago

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Ava

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Hi Terry,

Thank you for posting! I was working with your colleague, Steve, to understand why you and others at your company are not receiving email notifications. We are seeing that the emails are being blocked/dropped from your server. Please
follow all of the steps described below with your email provider. These
types of issues are difficult to troubleshoot because we only have so
much insight into your server and what your email provider
accepts/blocks. Please let us know if there is anything else we can help with.

1. Add us to your address book - add the from address (niservices@spscommerce.com) to your address book or trusted senders list.


2. Star or Mark as important - Marking previous 'New Document
Notification' emails as starred or important is another way you can tell
your mail providers that "Hey, I want messages".


3. IP Whitelist - Some Internet Service Providers or mail admins can
add rules to always allow all incoming mail from specific IP addresses!
Consider adding the following domains and IP Address to the Whitelist:


spscommerce.com

email.spscommerce.com

spscommerce.net

IP Address 167.89.26.158


4. If you don't receive an email right away, please check your spam
folder and mark 'not spam' - This is often an overlooked step that can
save a lot of time and heartache for researching missing email
notifications.


5. Try updating the allowed email content for messages coming into
your email inbox - 'New Document Notification.' These emails contain
long URL strings. Many email servers interpret long URL strings as
spam/virus links. Make sure you allow email messages containing the
exact phrases:


https://portal.hosted-commerce.net/portal/webforms.jsp?q=/wfds/

http://supportcenter.spscommerce.com/spscommerce/products/spscommerce_webforms


Thank you!

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