Not received 850 Purchase Orders from Great Planes

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Great Planes claims they transmitted PO 793613 & 739614 on 3/7/16, and PO 795238 & 795239 on 3/22/16.  I have not received any of them in the IN BOX.

Can you check the transmission flow and see why we are not receiving them.

Photo of Vicki H

Vicki H

  • 1,890 Points 1k badge 2x thumb

Posted 3 years ago

  • 1
Photo of Max

Max, Alum

  • 978 Points 500 badge 2x thumb
Good morning Vicki-

Thank you for posting to the Support Center!

After investigating this further it looks like the retailer (Great Planes) sent over the incorrect version of data to you. They need to be sending over 4010 data and they did not do that. If you have a contact from there that you would like to reach out there regarding this you can reach out to them and let them know of this error. Otherwise, I would be happy to reach out on your behalf.

Please let me know which one you would prefer.

Best Regards,

SPS Commerce Infinite Retail Power

Max Corrigan
Analyst, Fulfillment Support

P: 1-888-739-3232
niservices@spscommerce.com
Photo of Vicki H

Vicki H

  • 1,890 Points 1k badge 2x thumb
Here is Great Planes contact:

Jo Rekar [Email address Omitted]


Thanks,

Vicki
(Edited)
Photo of Vicki H

Vicki H

  • 1,890 Points 1k badge 2x thumb
[Email address Omitted]
(Edited)
Photo of Max

Max, Alum

  • 978 Points 500 badge 2x thumb
Hey Vicki-

We just remove those email addresses so that no personal info is made public knowledge. I have sent an email to Jo and copied you on it. You can also refer to case 02510926 if you want to call in and have any further questions. Thanks!
Photo of Vicki H

Vicki H

  • 1,890 Points 1k badge 2x thumb
They came through.  Thank you for your help.

This conversation is no longer open for comments or replies.