Not able to invoice, even though I've accepted the purchase order change acknowledgment. Working on 453125967, but have 84 for to go.

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
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Alex Abofs

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Posted 4 years ago

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Carrie, Customer Operations Analyst

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Hi Alex,
Maybe the option is crossed off because of your browser. Could you try clearing your TIFFs (cookies & cache)?

To clear your temporary files from Internet Explorer, follow
these steps:

1.      
Click the Tools menu in the upper right
corner.  It may just be a symbol of a
gear that you can click on.

2.      
Go to Internet Options at the bottom of the
Tools Menu.

3.      
On the General Tab of the Internet Options
window, look for where it says Browsing History and click the Delete button
that is next to the Settings button.

4.      
On the Delete window, put a check mark in
“Temporary Internet Files” and “Cookies.” Then hit the Delete button.

5.      
Close Internet Explorer and reopen it to make
sure the changes take place.

 

Clearing TIFFs from FF

1.      
Click on the orange button that says “Firefox”
in the upper left corner of Firefox.  
Hover over the option for “History” and then click “Clear Recent
History.”  If there is not an orange
Firefox button, then look for a “History” option that will open a drop down
menu.  From there, you can choose “Clear
Recent History.”

2.      
On the new window, set the time range to
“Everything.”

3.      
If details are not displayed, click the arrow
button next to where it says “Details.” 
Then put a check mark in “Cookies” and “Cache.”  Click the Clear Now button.

4.      
Close and reopen Firefox to make sure the
changes take place.

Please let me know if this helps open up the invoice option.

-Carrie
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Alex Abofs

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Thanks for getting back to me yesterday, I have tried this and it has not worked. Where do I proceed from here?
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Carrie, Customer Operations Analyst

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Hi Alex,
I created a case for this, #01733246. I'll email you from the case so we can look into this issue a little more in-depth.

Thanks!
-Carrie

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