no login boxes are showing

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  • Updated 2 years ago
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When I go to spscommerce, I click on the login button at the top but when the box comes up, it doesn't have the spaces for me to enter my login & password
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valerie

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Posted 2 years ago

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Ryan, Employee

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Valerie,

Thank you for contacting the Support Center! In regards to your issue, here is what I would recommend.

1. Try going to spscommerce.net. THis will direct you straight to the login screen.
2. I would recommend clearing the temporary internet files in your browser. You can follow the below steps to do so:

https://supportcenter.spscommerce.com/spscommerce/topics/clearing-temporary-internet-files-in-your-browser-bqwx5gxlsgkb

To clear your temporary files from Internet Explorer, follow these steps:

1.       Click the Tools menu in the upper right corner.  It may just be a symbol of a gear that you can click on.

2.       Go to Internet Options at the bottom of the Tools Menu.

3.       On the General Tab of the Internet Options window, look for where it says Browsing History and click the Delete button that is next to the Settings button.

4.       On the Delete window, put a check mark in “Temporary Internet Files” and “Cookies.” Then hit the Delete button.

5.       After deleting the files click the Settings Button in the Internet Options window, and choose the options “Every time I visit the page.”

6.       Close Internet Explorer and reopen it to make sure the changes take place.

 

 

To clear your temporary files from FireFox, follow these steps:

https://supportcenter.spscommerce.com/spscommerce/topics/clearing-temporary-internet-files-in-your-browser-bqwx5gxlsgkb

1.       Click on the orange button that says “Firefox” in the upper left corner of Firefox.   Hover over the option for “History” and then click “Clear Recent History.”  If there is not an orange Firefox button, then look for a “History” option that will open a drop down menu.  From there, you can choose “Clear Recent History.”

2.       On the new window, set the time range to “Everything.”

3.       If details are not displayed, click the arrow button next to where it says “Details.”  Then put a check mark in “Cookies” and “Cache.”  Click the Clear Now button.

4.       Close and reopen Firefox to make sure the changes take place.

 

To clear your temporary files from Chrome, follow these steps:

1.       Click the button in the top right corner of Chrome that has three horizontal lines.

2.       On the drop down menu click on “history.”

3.       On the History page, click the “Clear browsing data” button at the top.

4.       Set the time range to “the beginning of time.”  Put a check mark in “Cookies and other site and plug-in data” and “Cached images and files.”  Click “Clear browsing data.”

5.       Close and reopen Chrome to make sure the changes take effect.



If you continue to experience issues please call into our support team at 888-739-3232 option 1,1 and an analyst will be available to help assist you.


Ryan Decker
Customer Support Analyst 1

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