No Item Info for PO, visual ASN malfunction

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

When I first tried to draft an ASN for PO 024390, I was directed to drag and drop items in to cartons with the visual ASN thing.  I was then directed to go to the detailed ASN to complete, but there I am unable to add any item info and so cannot generate labels. It seems that the error of the visual ASN is some how effecting how many cartons the order has or something. Do you have any suggestions? Thanks! Nick
Photo of Nick Nedeau

Nick Nedeau

  • 210 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Allison Kincaid

Allison Kincaid

  • 720 Points 500 badge 2x thumb
Hello Nick!

It looks like there are a couple of drafts saved for your PO in question.  I would recommend discarding those drafts and creating a new draft to add the items on the detailed ASN. It looks like there is an error within the forms of the drafts you had created, so a fresh start should resolve the issue.

Please let me know if you have any additional questions!
Photo of Nick Nedeau

Nick Nedeau

  • 210 Points 100 badge 2x thumb
I have deleted both drafts and am still running into the same problem, is there another way to generate the label? The end of the ship window for this PO is fast approaching. Thanks, Nick
Photo of Allison Kincaid

Allison Kincaid

  • 720 Points 500 badge 2x thumb
It was nice talking with you on the phone, I'm glad that issue got resolved. Please don't hesitate to reach out if you have additional questions!

This conversation is no longer open for comments or replies.