New document received - but already entered?

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  • Updated 5 years ago
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Recently, I was given the responsibility of entering orders into our system as they arrive via New Web Form Documents through email.

I've noticed on occasion that when a purchase order number is entered into our system, the order already exists. This is confusing, and time consuming.

For example, a PO submitted 10-24 was for 4 line items. Line 2 was not available, and did not ship. Why, then, is another PO for the entire order sent through SPS instead of one only for the item that did not ship?
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Karen Manasco

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  • confused

Posted 5 years ago

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Stephanie Conley, Alum

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Good Morning Karen!

I am currently taking a look into your account and see that you had received a lot of orders on 10/24. Is there a specific trading partner this is happening for? What is the order number for this particular example?

Thanks!

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