New document received - but already entered?

  • 1
  • Question
  • Updated 6 years ago
  • Doesn't Need an Answer
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Recently, I was given the responsibility of entering orders into our system as they arrive via New Web Form Documents through email.

I've noticed on occasion that when a purchase order number is entered into our system, the order already exists. This is confusing, and time consuming.

For example, a PO submitted 10-24 was for 4 line items. Line 2 was not available, and did not ship. Why, then, is another PO for the entire order sent through SPS instead of one only for the item that did not ship?
Photo of Karen Manasco

Karen Manasco

  • 94 Points 75 badge 2x thumb
  • confused

Posted 6 years ago

  • 1
Photo of Stephanie Conley

Stephanie Conley, Alum

  • 1,602 Points 1k badge 2x thumb
Good Morning Karen!

I am currently taking a look into your account and see that you had received a lot of orders on 10/24. Is there a specific trading partner this is happening for? What is the order number for this particular example?


This conversation is no longer open for comments or replies.