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I have been trying ti reach customer service since last week. All I received was a case number 02431968. Please help answer my questions below.
What are the required steps to complete a PO Acknowledgement, ASN and Invoice?
Please advise the difference between the following item status options, and help us understand how different situations relate to these options:
PO Acknowledgement > Item Status>
Drop-down list options (removed the Item Accepted options):
· Item Rejected
· Item Backordered
· Item Deleted
· Item Accepted, Substitution Made
· Item on Hold, Waiver Required
We need clarification on which option to use for an item that is being phased out, but will be reordered on a future date. We don’t want to remove the item from the database completely, but we also don’t want to keep receiving orders until the new shipments have arrived.
I also need to understand details on ASNs and shipping labels. I would really appreciate someone from customer service to respond to our emails.