New user --- need urgent help! Case # 02431968

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I have been trying ti reach customer service since last week. All I received was a case number 02431968. Please help answer my questions below.

What are the required steps to complete a PO Acknowledgement, ASN and Invoice?

Please advise the difference between the following item status options, and help us understand how different situations relate to these options:

PO Acknowledgement > Item Status>

Drop-down list options (removed the Item Accepted options):

·         Item Rejected

·         Item Backordered

·         Item Deleted

·         Item Accepted, Substitution Made

·         Item on Hold, Waiver Required

We need clarification on which option to use for an item that is being phased out, but will be reordered on a future date. We don’t want to remove the item from the database completely, but we also don’t want to keep receiving orders until the new shipments have arrived.

I also need to understand details on ASNs and shipping labels. I would really appreciate someone from customer service to respond to our emails.

Thank you.


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Tanzina Amin

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Posted 4 years ago

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Max, Alum

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Good Afternoon Tanzina,

The fastest way to get a response would be to call in to our number 1-888-739-3232 option 1, option 1. We have been busy lately so our wait times may be slightly higher than usual but you will still get someone on the other end to assist you with whatever you need.

Also, since you are a new customer with us and are in the final stages of implementation with that McKesson Canada project you can also call in to 612-844-2135 to get rapid assistance from our new team that handles projects in these stages of setup.

I will include some links below to assist you with the steps to complete a PO Acknowledgment, ASN and Invoice as well as some other useful links. For the situation that you have above regarding an item being phased out I think that the best option to choose would be 'Item Backordered' but ultimately that is a unique situation that you would want to reach out to your buyer directly to explain the situation to them.

PO Acknowledgment
Advance Ship Notice
WebForms Portal Overview

I hope this helps and let me know if you have any further questions!

Best Regards,

SPS Commerce Infinite Retail Power

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1

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