Need help acknowledging a PO. It is saying invalid partnership..

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I am trying to auto-complete/acknowledge a PO, but it is saying invalid partnership, and that there is no document to complete. I have never had this problem. Ideas?
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Shannon

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Posted 4 years ago

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Paul, Alum

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Good Morning Shannon,

That issue is generally due to a change that needs to be made on our end.  Are you able to provide me with your company name and the name of the trading partner you are getting this error with?  I can get that corrected for you right away.
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Shannon

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Hi Paul,

We are Nutraceutix and our trading partner is Access Business Group.

Thanks!
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Paul, Alum

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Hi Shannon,

That should be updated.  Go ahead and try again and let me know if you are still having this issue.
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Shannon

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Hi Paul,

I am still not able to auto-complete/acknowledge the PO. Is there anything else that can be done here?

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Paul, Alum

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Good Morning Shannon,

Looking into this now.
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Paul, Alum

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Hi Shannon,

I went through and checked your setup.  It looks like my settings didn't save the first time.  I verified they did this time and was able to access each of your forms.  Please let me know if you run into any issues.  Have a great Friday!

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