Need to upload Invoice on cancelled PO that was shipped to customer.

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I had a PO change that i accidentally accepted. This change cancelled PO but i already shipped goods. How can i upload Invoice if PO was cancelled/closed?
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Derek Borden

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

If you ever accidentally accept or reject a PO Change and need to take a different action on it, we are able to reset the document.  You will simply need to provide the PO number to us and we can reset the PO Change.

After that you will be able to take the correct action on it.  You can accept it, or reject it as needed.

For this instance, if we reset the PO Change, you can then reject it.  This will allow you to invoice off the original PO as usual.

You can either respond to this with the PO number, or call us at: 1-888-739-3232 to provide the PO number.  Once we have the number we can complete the PO Change reset.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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Derek Borden

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Thank you so much! huge help! Calling now.

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