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We seem to be having issues with transmission of ASNs to Fortino's.
P.O 4810350304 (Fortino's 78) was the first ASN to be sent out on Tuesday. I got confirmation from the EDI team by email that ASN was received on their end, but no 997 form.
I got a complaint today from our customer Fortino's 48 P.O 4810376587
that ASN was not received. EDI team can't see it on their end.
EDI team is asking me to re-submit ASN. I'm not quite sure how to do this without, maybe causing further conflict.
Also, 6 other ASNs were sent yesterday. None returned a 997 form.
Let me know if you need further information. Thanks for your help!
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