Need to access raw data 810/880

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  • Updated 4 years ago
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Hi,

Our broker is requesting that we send the EDI 810/880 for our Kroger PO 42377.  They would also like to have the EDI 997 (acknowledgment that the invoice was transmitted). Can you please advise how we are to access this?

Kroger has advised they require this document when there is a past due issue such as this one.

Thank you!


 

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Simone

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Posted 4 years ago

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Briana

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Hi Simone,

You can access that information using your Ad Hoc Reporting tool. Instructions on how to do so are in the video provided below.

https://supportcenter.spscommerce.com/spscommerce/topics/video_ad_hoc_reporting

Also, you can call in to our support line at 888-739-3232 option 1, then option 1 for Webforms Fulfillment or 2 for Integrated Fulfillment for immediate assistance or email at niservices@spscommerce.com or fiservices@spscommerce.com.

Thank you,

Briana
Integrated Fulfillment Support Analyst
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Simone

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Hi Briana,

We do not appear to have the ad hoc function under the reporting tab.

Thanks,
Simone
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Jordan, Software Engineer

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Good morning Simone,

I can certainly email you the raw EDI for a specific 810/880/997 if you would like.  If this is something that happens often, I can work with the team to get you set up with ad-hoc reporting.  This is a tool that does take some training, so whichever method you would prefer, we can take action.

Thanks,

Jordan
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Simone

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Hi Jordan,

That would be fantastic if you could email this through.

I had a colleague call on Friday to get this function setup for future use. It doesn't look like it has been actioned as of yet.

Is it an additional cost to have this added? When it is added where do we go for training?

Thank you!
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Jordan, Software Engineer

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Thank you for pointing that out - I do see Nathan is working to get that set up.  It should be ready to go today, he will be following up when it is ready.  It is no additional cost, nothing to worry in regards to cost.  If you could provide me with the PO number as well as the Invoice number, I can certainly get that raw data.  Are you looking for the 997, 810 or 880 raw data? 

In regards to training, this video should give you a good start.  Beyond that, our Integrated Fulfillment Support team would be the best point of contact.  They are reached at 888-739-3232, option 1, 2.  Personally, I do not have much experience with the ad-hoc reporting tool.

I have archived this post as we do not advertise the ad-hoc reporting tool.  It is definitely useful in a situation such as this, but we use it situational. 

Please let me know if you have any questions!  I am off to a meeting, but will email you with the raw data shortly after.

Thanks,

Jordan
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Jordan, Software Engineer

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Wow, I did not intend to archive and close the thread.  My apologies - must be a Monday.  As Ryan stated in your post, he will be emailing you the raw data shortly!  Apologies on the mistake, glad you were able to create another post to get us the necessary information.

Have a great day!

Jordan