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Our broker is requesting that we send the EDI 810/880 for our Kroger PO 42377. They would also like to have the
EDI 997 (acknowledgment that the invoice was transmitted). Can you please advise how we are to access this?
Kroger has advised they require this document when there is a past due issue such as
You can access that information using your Ad Hoc Reporting tool. Instructions on how to do so are in the video provided below.
Also, you can call in to our support line at 888-739-3232 option 1, then option 1 for Webforms Fulfillment or 2 for Integrated Fulfillment for immediate assistance or email at firstname.lastname@example.org or email@example.com.
Integrated Fulfillment Support Analyst
I can certainly email you the raw EDI for a specific 810/880/997 if you would like. If this is something that happens often, I can work with the team to get you set up with ad-hoc reporting. This is a tool that does take some training, so whichever method you would prefer, we can take action.
That would be fantastic if you could email this through.
I had a colleague call on Friday to get this function setup for future use. It doesn't look like it has been actioned as of yet.
Is it an additional cost to have this added? When it is added where do we go for training?
In regards to training, this video should give you a good start. Beyond that, our Integrated Fulfillment Support team would be the best point of contact. They are reached at 888-739-3232, option 1, 2. Personally, I do not have much experience with the ad-hoc reporting tool.
I have archived this post as we do not advertise the ad-hoc reporting tool. It is definitely useful in a situation such as this, but we use it situational.
Please let me know if you have any questions! I am off to a meeting, but will email you with the raw data shortly after.
Have a great day!