Need reply on urgent Invoicing issue

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  • Updated 4 years ago
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3 business days and no reply on this

Dear SPS Commerce Customer,

Thank you for contacting Customer Support! We have received your email and have assigned you Case Number 02223622. Reply to this email with any additional information or related inquiries.
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Case details submitted by customer:

Subject: Serial Number: PCL2648754364
This is the second ticket I have opened regarding this same issue;

I have approximately 76 occurrences of the over the last couple of days and we need to resolve this quickly.

Serial Number: PCL2648754364

Document Originator: Freerein LLC

Document Recipient: Gander Mountain

Document Type: 810

Source Filename: /u01/ftp/vendor/eastmangor/in/IN_GAN01F_831497_0.030F

ShipToLocationNumber: 0001

InvoiceDate: 2015-07-30

PurchaseOrderNumber: 99067186

InvoiceTotal: 651.68

VendorNumber: 50961


InvoiceNumber: 673239

TotalQtyInvoiced: 16.0000

InvoiceNumber:673239 Missing element: expect AllowChrgCode before ending ChargesAllowances in line 53,column 29

Harry A. Bott
Eastman Outdoors Inc
Corporate IT Systems Manager
Cell: 810 241-0555

Photo of Support At Eastman Outdoors

Posted 4 years ago

  • 1
Photo of Heide Kulakowski

Heide Kulakowski

  • 232 Points 100 badge 2x thumb
Try checking Segment: SAC Service, Promotion, Allowance, or Charge - are you charging freight, dropship,etc or applying an allowance?
Photo of Amanda Meehan

Amanda Meehan

  • 62 Points
Hi Harry,
We apologize for the delay.  Heide is exactly right.  Looks like these invoices are missing an Allowance code that corresponds to an allowance amount sent.  I'll be following up with you within the case to provide the specific details momentarily.  Thanks!

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