NEED REASON FOR OVERPAYMENT

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Hi. We received what looks like an over payment on your PO # 1494768, our Invoice # 38287. This invoice was for a total of $1,784.00, but we were wired payment in the amount of $7,130.30, leaving an unapplied difference of $5,346.30. Please advise the reasons for this over payment. Thank you.
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Freddy Cruz

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

Unfortunately, over payment will be between you and the trading partner.  We ensure that the data exchange is happening and that the agreed upon syntax checks are being preformed, but we do not have insight into why an over payment would be given.

I would advise reaching out to the trading partner and asking for clarification on it with them.  If you find that you need some assistance with data tracking or have questions about being in compliance with EDI specifications, we would be happy to assist with that.

Thank you,

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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Freddy Cruz

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I will contact the Trading Partner as per your advise. Thank you, Katrina!

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