Need help editing quantites in ASN

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We send out 2 shipments (9 POs total) on 8/31/16 going to amazon. Something in our system screwed up the quantities for every line item - it doubled everything. Is there any way I can go in and edit them to the correct quantities, so I can resend them?
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Amber Johnson

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Posted 2 years ago

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Ryan, Employee

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Amber,

For this specific situation there will be a unique answer, as a lot of factors impact what the best course of action will be. In this case I would recommend calling into 888-739-3232 to our Support Team. An Analyst will be able to look through these particular documents to help determine what the best course of action will be.

We always recommend double checking everything, before sending to avoid mistakes, but understand that they happen. We can help you determine how to proceed.

Ryan Decker
Customer Support Analyst 1

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