My customer is Missing invoices even though we show them submitted.

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I have a lot of invoices that were claimed not submitted, when in fact they were. Also, the Orders associated with the invoices have disappeared form the web forms window.

Note: This topic was created from a reply on the EDI Invoices not showing up in Inbox topic.
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Cody Goodfellow

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Posted 5 years ago

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Paul, Alum

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Hi Cody,

Thanks for your post and sorry to hear you are having issues with the invoices.  Are you able to provide some of those invoice or order numbers so I could take a further look into them? I look forward to hearing back from you.
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Shelley Jones

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I am having this problem right now.  We have 4 invoices that we show as submitted and our customer does not have them.  What need to be done to correct this? Is this a SPS problem or a problem on their end.  The invoices in question are #'s 95127687, 95127691, 95127592, and 95127694.

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