my ASN document will not open!

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  • Updated 6 years ago
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Zappos PO EXNULAO 2064043
I tried re-booting and opening SPS Commerce in IE and Firefox. Currently using Chrome
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Mary Allen

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  • needing to ship this order today!

Posted 6 years ago

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Kelsey, Alum

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Hi Mary - Thanks for posting! This sounds like an issue with your Java version due to Java recently updating to 7 version 45. I would recommend uninstalling the older versions of Java on your computer by going to your Start Menu --> Control Panel --> Programs and Features or Add/Remove Programs. Then ensure you're using 7 version 45. If you're not you can download this by going to For a more in-depth walk through check out this video!

If you continue to have issues feel free to reply to this post or give us a call at 1-888-739-3232 option 1. We have analysts here until 7pm CST.

Hope that helps!


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