Missing Document in WebForms

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  • Updated 5 years ago
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I cannot find a po# in the webforms. It was there and I have printed it off, now I am going in to invoice and cannot find the po again.
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Cindy Romines

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Posted 6 years ago

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Dave, Sr. Customer Operations Analyst

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Hi Cindy!

I would suggest the Search tool in the upper right-hand side of your inbox to locate this document (if you haven't been doing so already).

The most important areas you will want to look at are:

  • Exact Match: Check or un-check this box depending on whether or not you are using the PO number exactly how it displays in the ID field.

  • Date Fields: Make sure you are searching within the correct date range. If you are unsure of what dates to search simple click "All".

  • Archived Documents: If you have archived the PO you are looking for you will need to specify this in your search by selecting "Archived" from the Document Status drop-down menu. Click here for more detailed instructions.



Let me know if you still need help after trying these steps!
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prabir samanta

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Hi This is prabir samanta, from Grandjoy Ltd, India. I have tried to search PO as per your instruction on online, but not find out four PO IW 26917, IW 26918, IN 16654 & IW 27012

pls help for solve the matter. without ASN generat we can not ship the goods to Guess.

Pls solve urgently.


Regards,

Prabir samanta

Mb +91 9212305228

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Paul, Alum

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Hi Prabir,

I took a brief look in your account and was not able to find these orders either.  Do you know what date they would have been sent over to you?  If you can provide me with a date for each, I can search the system to check and see if we received them or if they maybe are erred somewhere within the system.
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Trent Gaddis

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This reply was created from a merged topic originally titled
I am missing a PO in my Inbox..


I have a Dick's Sporting Goods PO that has been removed by somebody. DSG has routed this PO and it is to ship tomorrow ; according to my data this PO was released ~5/17/13 PO# 287005652 with a ship date range 8/21 - 8/27. Can you help me with this by adding it back to the INBOX? Trent Gaddis - Office Manager for Manna Pro Products. Thanks!!!
trentg@mannapro.com
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Hannah, Alum

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Good morning Trent!

I show this Dick's Sporting Goods PO was archived so please follow the instructions outlined above. Once located, you have the option to Unarchive the PO by using the Select an Action menu at the bottom of the Search results.

Please let me know if you have any further questions. Have a great weekend!

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