Missing Mandatory reference [RH] record with ReferenceQual equal to "2I"

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  • Problem
  • Updated 12 months ago
We are experiencing that error, but we have no idea why it is happening.
Compared successful shipment with the shipment which has error and turns out that fields are identical(just id specific difference).
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Anatolii Shykalov

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Posted 12 months ago

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Ryan Morrissey

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That error message is difficult to diagnose without looking at the data. Could you contact our Support team via any of the channels below? They will be able to figure out what needs to be done.

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent