Missing Mandatory reference [RH] record with ReferenceQual equal to "2I"

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  • Problem
  • Updated 2 months ago
We are experiencing that error, but we have no idea why it is happening.
Compared successful shipment with the shipment which has error and turns out that fields are identical(just id specific difference).
Photo of Anatolii Shykalov

Anatolii Shykalov

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Posted 2 months ago

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Photo of Ryan Morrissey

Ryan Morrissey, Employee

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Anatolii,

That error message is difficult to diagnose without looking at the data. Could you contact our Support team via any of the channels below? They will be able to figure out what needs to be done.

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent

Ryan