missing excel sheet

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  • Updated 2 years ago
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in My Reports for date 9/17/2016 there is an excel sheet called Shared View-Academy Sports-Exide Technologies-Vendor 41699. This is an excel spreadsheet with multiple tabs. When I look under 09/24/2016 there is no such excel worksheet. I would like to see that worksheet every week is there a reason why it is not under the 09.24.2016 time frame?
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Jane Mattson Hart

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Posted 2 years ago

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Jane Mattson Hart

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same story this week 10/01/2016 has no excel spreadsheet. Is there a certain day I should look for this report?
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Allie Lawler, Employee

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Hello Jane,

Thank you for posting in the Support Center!

It sounds like there may be an issue with your specific reports that you receive. Would you be able to call into our Support Team at (888) 739-3232, Option 1, Option 2 with more information? We will need to know if these are reports that you receive through SPS Commerce, or from your trading partner's vendor portal, as well as where you go to access these reports.

Thank you,

Allie Lawler
Customer Support Analyst I
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Amy

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Hi Allie,

I usually have the excel spreadsheet as well and I also haven't seen it the last few weeks.
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Allie Lawler, Employee

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Hello Amy! 

Per the above reply, It may be easiest if you're able to call our support team so we can investigate your reports. Our support line is (888) 739-3232. If you are using our analytics product and missing analytics reports, you can select option 2. If you are using a fulfillment product and are missing emailed fulfillment reports, you can select option 1.

Thank you,
Allie Lawler
Customer Support Analyst I

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