MISSING EDI INVOICE

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

We have an invoice Document #I000284113 which shows that it was transmitted via EDI on 04/20/2015, but our customer has not received.

My question is do you see an Accepted 997 or Rejected 997 for this document?

If Accepted, please provide the ISA/GS ID and date of transmission

If Rejected, please correct the error and retransmit data via EDI

Sharon Jones
Accounts Receivable
For Eagle Crest, Inc.
Photo of Sharon Jones

Sharon Jones

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Katrina Wolyniec

Katrina Wolyniec, Employee

  • 3,762 Points 3k badge 2x thumb
Hello,

Thank you for posting to the Support Center!

I took a look in your WebForms account and did not see a document with the ID of: I000284113. To be able to track that down I would need some more information.  Please call or email our support team and let them know who the document was sent to and what PO it was created off of.  They can track it down with that additional information.

Otherwise, given the timeframe of the document, I would recreate and resend the document to ensure transmission was successful.  After a certain amount of time, some retailers purge documents from their system and will not be able to find it even with a 997.  If you are still waiting on payment, I would recommend this route and follow up with the retailer from there as it may not be in their system.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

[supportcenter.spscommerce.com]Support Center – Get Help. Give Help. Share Ideas.

This conversation is no longer open for comments or replies.