Missing ASN/Draft for REI

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WebForms, REI order 4502329351 for HYDRO FLASK.  I recently received a chargeback from REI for a missing ASN.  The ASN had at once existed in both our Draft folder as well as our Sent folder.  The ASN was deleted as a Draft (#229) and appears to have also been deleted from our Sent folder.  That Shipment number is mysteriously missing while 228 and 230 are both able to be found.
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Kev B

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Posted 4 years ago

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Ava

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Hi Kev,

Thank you for posting in the Support Center. Within WebForms, it is actually not possible to delete a Sent document. Sent documents work similarly to an email-- once it has been sent we can't edit or delete it. If the document was sent you would always see it in your Sent folder.

According to our WebForms logs, a draft of ASN 229 was deleted. As well, I also know ASN 229 was not sent because I do not see it transmitting through our data center at any point in time.

Please let me know if you have any other questions.
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Kev B

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Okay, thank you for the response.
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Jordan, Software Engineer

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Just to expand on what Ava said - We can "undelete" the form and put it into your drafts folder if you feel that sending it now may help reduce/eliminate the chargeback. 

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