Missing an invoice?

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  • Updated 3 years ago
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Hi,
I seem to be missing an invoice in SPS.  I created TSA invoices 1500268A - 1500268I. (That's the letter I, not the number 1, hard to read).  I can see this invoice has been "sent" in my NetSuite account. In the Ad-Hoc reporting tool, I can see all invoices but this 1500268I.  Should I resend again through NetSuite? Will TSA receive two invoices?  Is there a best practice in this situation?
PS you can see screen shot for my invoices.
Thanks for any help.
Marcia
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MARCIA LINCOLN

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Posted 3 years ago

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Dan

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Good Morning Marcia,

Adhoc Reporting does give you visibility into whether a document was transmitted successfully. I have confirmed that this invoice was not sent through. I suggest resending the invoice from Netsuite. If you run into any further issues please let us know. Thank you!

-Dan Shiel
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MARCIA LINCOLN

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Thank you!  I resent the invoice through NS and I see it now in SPS.  Just a glitch I guess.  Like my trick left knee!
Thanks again
Marcia

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