missing a customer with new Fulfillment Commerce platform

  • 1
  • Problem
  • Updated 2 years ago
We did not request to be transferred to this platform and now on top of it, one of my customers is completely missing. All previous POs from that said customer are all missing! This needs to be fixed asap as we receive weekly replenishment POs from them.
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Gina Thomas

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  • angry

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Official Rep

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Hi Gina,

I apologize if the upgrade to the new system was abrupt for you. I see that we did invite you to upgrade on April 6th, to allow some time to get acclimated to the new platform! The new platform is not on a request basis, as we are permanently migrating to a newer version of our WebForms Product, called Fulfillment. As WebForms runs on Java, we are no longer utilizing it as our main platform.

I would recommend reaching out to our support team directly any time you have an urgent issue! I see that you spoke with Sara on our support team today, and that she was able to assist you in locating orders for that retailer for you! Please feel free to chat us again using your messenger whenever you have questions. We are available 8a-4p CST, M-F.

Thank you,
Allie Lawler
Customer Support Analyst II

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