Missing 997 Forms

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  • Updated 4 years ago
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Good Afternoon,

We received an email from Ace Hardware this morning stating that we are failing to submit a 997 form to them. There has never been a form set up in our web fulfillment forms for them with that. How do we go about adding this form to the list of forms available on their orders?

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Jennifer Wares

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Posted 4 years ago

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Thank you for posting to the Support Center, and good question! A 997 is a Functional Acknowledgement that gets sent to your trading partner. This is not actually something that you create/send though. As soon as your trading partner sends a Purchase Order for example, and it enters SPS Commerce, this 997 is sent back to your trading partner as a proof of receipt. They send one back to us when a document you send reaches their system as well.

In regards to Ace Hardware not receiving these 997's, I will dig into this issue for you and create a case so that we can keep in communication. Expect an email from me shortly.

Ryan Decker
Analyst- WebForms Fulfillment Support

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