Louis Garneau USA cannot accept PO change

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  • Updated 3 years ago
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Archived and Closed

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Hi,
We cannot accept PO change from BackCountry for PO 100296756. It keep failing with the thumb down. The original PO was received in July and there's no other related document. SPS did translate the 860 successfully and we were able to process it into our ERP. Can you check why we're not able to accept the change through WebForms?
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Steve

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Posted 3 years ago

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Max, Alum

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Good morning Steve,

Thank you for posting to the Support Center!

The reason that you cannot accept the change from 12/28/2015 is because there is another outstanding change on 7/28/2015 that you will need to accept/reject before you can accept/reject the newest change. That document may potentially be in your archives.

To search your archives you will want to do the following:
  1. Go to your WebForms inbox
  2. Click the Search button in the upper right hand corner
  3. Put the PO number in the ID field and un-select 'Exact Match'
  4. Change the Date Range to 'All'
  5. Change the Status to Archived (you may need to scroll down to find the status of Archived)
  6. Click Search
I hope that this helps and please feel free to reach out if you have any further questions!

Best Regards,

SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
(Edited)
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Steve

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Hi Max,
Thanks a lot for the fast reply.
We were able to accept both PO change.
You can close this issue.
Steve

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