Login Failure to SPS Commerce when using IE 11

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  • Problem
  • Updated 2 years ago
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When attempting login at https://commerce.spscommerce.com/auth/login/ using IE 11.0.9600.18638 version, once the correct login ID and Password are entered when you attempt to click the login button you see a RED circle with a line through it and cannot complete login.  Please advise.
Photo of Kevin LeCavalier

Kevin LeCavalier

  • 70 Points

Posted 2 years ago

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Photo of Allie Lawler

Allie Lawler, Employee

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Hello Kevin,

Are any other browsers successful for you? Google Chrome is the best recommended browser to use for the new platform. 

I do recommend calling our support team at (888) 739-3232, option 1, option 1 (available 24/7!) whenever you experience a login issue, so that we can assist you with login information and troubleshooting confidentially!

Thank you,
Allie Lawler
Customer Support Analyst I

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