Login Failure to SPS Commerce when using IE 11

  • 1
  • Problem
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

When attempting login at https://commerce.spscommerce.com/auth/login/ using IE 11.0.9600.18638 version, once the correct login ID and Password are entered when you attempt to click the login button you see a RED circle with a line through it and cannot complete login.  Please advise.
Photo of Kevin LeCavalier

Kevin LeCavalier

  • 70 Points

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Official Rep

  • 3,070 Points 3k badge 2x thumb
Hello Kevin,

Are any other browsers successful for you? Google Chrome is the best recommended browser to use for the new platform. 

I do recommend calling our support team at (888) 739-3232, option 1, option 1 (available 24/7!) whenever you experience a login issue, so that we can assist you with login information and troubleshooting confidentially!

Thank you,
Allie Lawler
Customer Support Analyst I

This conversation is no longer open for comments or replies.