Loblaws Reject Document text

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I just received a text from Loblaws for a rejected document. I'm not sure what the text error is referring to:
Reason Description: INVOICE DATA ERROR ATTN
119222884:CANNOT FIND THE PROVINCE FOR DC
INVOICE#: P776650a P.O.#: FAX
SESSION#: 361000 MSG.CONTROL.NUM#: 000001345
PLEASE BE ADVISED THAT THE STATED INVOICE WILL NOT
BE PROCESSED AND IS PURGED FROM OUR SYSTEM DUE TO ERRORS.
PLEASE CORRECT AND RETRANSMIT THE TRANSACTION.
:119222884:PROVINCE POUR LE CD EST INTROUVABLE
NO FACTURE: P776650a NO BC: FAX
NO SESSION: 361000 NO CONTROLE MESSAGE: 000001345
VEUILLEZ NOTER QUE LA FACTURE MENTIONNEE NE SERA PAS
TRAITEE ET SERA REJETEE DU SYSTEME A CAUSE D'ERREURS.
VEUILLEZ CORRIGER ET RETRANSMETTRE LA TRANSACTION.

Department Number: 19664
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Shelley

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Posted 5 years ago

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Paul, Alum

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Hi Shelly!

Thanks for posting in our Support Center!  I was able to pull that error up on page 9 in the Loblaws 864 resolution guide.  According to the guide, The error occurs when the DC number transmitted on the invoice is not recognized and is therefore unable to apply the applicable province.

To resolve this, they ask to correct the DUNS number for the 'Ship To' location and re-transmit the invoice.  Please let me know if you have any additional questions or if I can clarify any of the information above.
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Michael Isenor

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Hello
We have got this same error message, but we do not have DUNS numbers for the stores we deliver to (we are DSD). How do we deal with this?
Thanks
Michael
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Michael Isenor

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Hello
We have received this same error message, however, we do not know the DUNS numbers for the stores we deliver to (we are DSD). We were told to use the Loblaw store number in the "Deliver To" store location field. The complete error message follows:
Reason Description: INVOICE DATA ERROR ATTN
121192539:CANNOT FIND THE PROVINCE FOR DC
INVOICE#: 73723 P.O.#: 4800184297
SESSION#: 493508 MSG.CONTROL.NUM#: 000001009

Can you set us straight on this?
Thank you.
Michael
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Shelley

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I contacted our Loblaws rep, as I was unable to get this invoice to go through. In my case, it didn't have anything to do with the "duns" number. We are DSD as well and just use the 5 digit Loblaws code as the identifier. In my case, the error was in the REF*IT segment, which on the free form invoice is the 5 digit store number that is required at the top of the invoice. It was missing in my template, therefore they were unable to recognize the location. I have now corrected this and just re-transmitted the invoice, so hopefully that fixes the problem.
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Paul, Alum

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Hi Shelley!

Good to hear that Loblaws was able to assist you with getting that error corrected.  I think the change you made should allow that to go through, but will keep an eye on it for you.  Have a great afternoon!

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