Loblaw text message - what does this mean ?

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  • Updated 3 years ago
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Reason Description: INVOICE DATA ERROR ATTN    
:AMOUNT IN THE SUM SEGMENT IS NOT MATCHING TO CAL. AMOUNT 72
INVOICE#: 2016402 P.O.#: 4809584181
SESSION#: 676721 MSG.CONTROL.NUM#: 000001034
PLEASE BE ADVISED THAT THE STATED INVOICE WILL NOT
BE PROCESSED AND IS PURGED FROM OUR SYSTEM DUE TO ERRORS.
PLEASE CORRECT AND RETRANSMIT THE TRANSACTION.
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Lori Smillie

  • 70 Points

Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

That error message means that the summary amount you are sending them in the invoice does not match what they are expecting based on the PO.  Because of this, it has been purged from their system and they are not going to process it.

For next steps I would advise creating a new invoice and making sure it matches exactly what they would be expecting given the PO.  If it all looks correct, I am seeing that this connection is fairly new and still being owned by your implementation analyst.  If you are not able to determine what may have caused it, you will want to reach out to him directly or call our support team and they will reach out to him on your behalf.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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