load acceptance error

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  • Updated 3 years ago
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Hello- we are unable to see video for load acceptance as we are receiving below alert, how we can fix that?

50035 companyNotActiveErr Company not active for presentation 507141906- our email

Jerry Iwaniura
Customer Service Manager

2284 Wyecroft Road, Oakville Ontario L6L 6M1 Canada
T 905.338.5885 X 237 | F 905.338.8450 | TF 1.888.828.1727
E jiwaniura@caravangroup.com
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J Iwaniura

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Posted 3 years ago

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Allie Lawler, Official Rep

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Hello Jerry,

Thank you for posting in the Support Center!

Unfortunately we do not have a video available for Load Acceptance documents to Loblaws. I can pass along feedback that it would be helpful for you!

For your document, it looks like you may be experiencing a unique issue. I would recommend reaching out to our support team directly so we can take a look into your account for you to see what that issue might be. We can be reached at (888) 739-3232, Option 1, Option 1.

Thank you,
Allie Lawler
Customer Support Analyst I

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