Load a Docuemnt

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  • Problem
  • Updated 4 years ago
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Trying to load a document to invoice it. Just keeps saying wait.
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suzanne stone

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Posted 4 years ago

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Jordan, Software Engineer

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Hi Suzanne,

Thank you for using the Support Center to receive help!  I am going to list quite a few questions/options and we can see where we stand. 

This issue is definitely Java-related.

Have you been able to load forms recently?  If so, there were likely changes made to your Java program (an update).  We always suggest removing all forms of Java from your computer prior to updating Java when you are prompted to do so as they do not seem to cooperate. 

One more clarifying question - are you using Internet Explorer or Mozilla Firefox?

I will await your response.

Jordan

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