Labels keep cutting off

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  • Problem
  • Updated 4 years ago
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I am trying to print my shipping labels and they keep cutting the "ship to and Ship from" off the top, I cant seem to fix the margins for it, how do i get them to print fully?
Photo of Amber Jesse

Amber Jesse

  • 70 Points

Posted 4 years ago

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Photo of Dillon Barmore

Dillon Barmore, Employee

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Hi Amber,

The first thing I would check is your label size preferences in WebForms. To do this, click on 'Preferences' on the left hand side of your WebForms account. You will want to ensure you have the appropriate setting in place, either 4 x 6 or legal paper depending on how you are printing your labels.

If you have done this and the 'ship to/ship from' is still being cut off, you will want to make sure your printer is set as the default printer in your control panel and also check that the printer size settings are oriented to either 4 x 6 or legal. If you continue to experience this issue after taking these steps please give our team a call here at 888-739-3232 opt 1 and we can do a screen share to assist directly!

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