label will appear on print window but will not print on label printer

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My label printer will print shipping labels for UPS  FedEx etc. however when I try to print the labels through SPS for our customer the label will not print.  Nor will it print out to my normal office printer.  Any ideas what may be happening here.  I saw another post about unused printers but the only "devices" set up on my computer are a pdf writer, HP printer, and my Zebra label printer, so that can't be the problem.  The printers work for everything else, just not printing the UCC's from SPS.  Thanks for your help!
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Kell Sturgis

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Posted 5 years ago

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Katelyn Plutt

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Good afternoon Kell,

Thank you for contacting SPS Commerce Support Center.    Here are a few common troubleshooting steps when you are having difficulty printing SPS shipping labels:
  • Make sure the printer is set as the Default Printer
  • Go to the "Devices and Printers" (in the start menu) then right click on the printer you are using and choose "Printing Preferences".   Make sure that the size is set to either Legal or 4x6, depending how you want to print
  • When you choose Fit the Scale on print windor, it becomes 96% - this is the correct printing set up
If you are still experiencing issues with printing, please contact our Customer Operations team at 888-739-3232 Option #1 to set up a desktop share.   Thank you!

Best Regards,


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