label printing keeps saying system problem

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

label printing keeps saying system problem
Photo of Marge Burgess

Marge Burgess

  • 70 Points

Posted 3 years ago

  • 1
Photo of Ryan


  • 2,264 Points 2k badge 2x thumb

Good morning, in regards to your question, here is what you will want to do:

1. Open you ASN as to make an edit
2. Take a look at the order tab where you added the information as to how your shipment would be packed

There are two common errors here that will give you this "System Problem" error. Both will be the result of how the ASN was packed.
1. The shipped Quantity field and Quantity per Carton field are not divisible into a whole number. This must hold true for the labels to be generated correctly.
2. If you have multiple pack repetitions, item information may be missing in at least one of them. Once again, this information must be correct for the labels to generate.

I would recommend double checking this ASN and one of the above errors should be found.

If you continue to have issues or would like to work with an analyst through this issue please feel free to contact our support team at 888-739-3232.

Ryan Decker
Customer Support Analyst 1

This conversation is no longer open for comments or replies.