I've opened 3 cases this week and have not heard back on any of them yet.

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01559504, 01561732, 01563960 eBay Enterprise.

My name is Keith and I work at eBay Enterprise on the Toys R Us TAM team. The reason for my email today is that we have noticed a large number (619 to be precise) of orders that TRU is showing as shipped but that we show as allocated. I will attach the excel file. Please direct your attention to the first 619 lines of the file, which are highlighted red. I need to know two things: did your team ever receive the ship confirmations for these orders from SCI, and if so did you send those confirmations to us at eE? These orders have been open since April so there is a little urgency with this request.


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Keith McCollaum

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Posted 4 years ago

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Paul, Alum

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Hi Keith,

Sorry for the delay in response.  I was doing a little bit of research on this issue to find your cases and see if there was resolution posted to them.  I reached out to the analyst who originally claimed that case and am going to have him reach back out to you or me with an update and resolution.

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