Items not printing when selected

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  • Updated 3 years ago
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Working in Sent File and selecting items to print by checking them off and then using the drop down on the bottom for Print Documents.  Example:  If I select 4 documents to print, only 3 actually print.  Always seems to miss 1 document when selecting printing.  This just started happening recently.
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Vicki H

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Posted 3 years ago

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Ryan, Employee

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Vicki,

Thank you for contacting the Support Center and I am sorry you have been running into that issue. To clarify, which types of documents are you trying to print? For example, are you printing shipping labels or invoices?

Additionally, which browser are you utilizing (Internet Explorer, Chrome, Fire Fox)? I would recommend trying multiple browsers. This will better assist me in investigating and determining why you are experiencing this. Also, has anything changed on your end that may have caused this cahnge? Potentially a new printer or computer.

With printing, one recommendation I would have is downloading cute pdf writer. This program would help us identify where the issue is originating, whether it be WebForms, a browser setting, or even a printer setting. To utilize this program, you can download it on your own, or any analyst could assist you with downloading and determining in which of these areas the issue you are experiencing originates.

Our support analysts can be reached at 888-739-3232 option 1, 1 to help you with your specific inquiry.

Ryan Decker
Customer Support Analyst 1

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