ITD segment not recognized by Amazon's system

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I submitted two identical (except for product color and warehouse) invoices to Amazon.

For just one invoice, I received a message from Amazon parallel testing saying "we found that the ITD segment on your EDI invoice is not been recognized by our system."  They ask that I "correct the invoice with the segment below".

I can find no information regarding ITD segments.  There is nothing "below" in the email.

All bright ideas welcome!

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Posted 5 years ago

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Stephanie Conley, Alum

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Hi Howard!

Thank you for your post and your patience in this matter! I see that you've spoken with another analyst, Katie, who was able to successfully assist you with this issue. I apologize for the delay in response from this post and please let me know if there is anything else I can assist you with!

Have a wonderful day!

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