Issues with related documnets. Please help

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  • Updated 2 years ago
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I issued POA's for PO PA15130BL, NV14473BL, & WI14536BL. We still haven’t seen the updated PO’s hit the web yet since we issued the POA’s. We’re now having an issue submitting ASN’s and Invoices, which I believe is due to the fact the updated PO’s haven’t been generated. We’re being told ‘documents could not be viewed at this time.’ Please advise ASAP.
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Karly

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Karly,

Thank you for posting in the Support Center!

Our system does not generate new POs for you when you send a PO Acknowledgement. Any updated POs would need to be sent by your retailer as a PO Change document to appear in our system and update the old POs. 

For viewing documents, you may be experiencing a unique issue. I would recommend reaching out to our Support team at (888) 739-3232, Option 1, Option 1 to see if we can make sure you can view your documents.

Thank you,
Allie Lawler
Customer Support Analyst I

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