issues with loblaws invoice

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  • Updated 2 years ago
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Hi, I have issues submitting an invoice to Loblaws. System shows an error but I cannot understand what it is exactly.Our invoice is 1735 for PO 4814291771. My company is SOSALT spa. Can you help me? Thanks

Photo of Vitaliano La Rocca

Vitaliano La Rocca

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Vitaliano,

Thank you for posting in the Support Center!

I am showing on my end that you'd sent a copy of this invoice on 11/2 that had failed, but you did re-send this invoice on 11/17 and it was successful.

When you view your Order in Fulfillment, you can see on the Workflow on the right side of your screen all the related documents. On the workflow for this order, you should see the older copy that failed is grayed out, and the successful copy has a green check-mark, indicating that it was sent successfully and accepted by your trading partner.

If you ever have any questions about a specific document, please feel free to reach out to our support team directly at (888) 739-3232, Option 1, Option 1 or by using our Intercom tool available in Fulfillment.

Thank you,
Allie Lawler
Customer Support Analyst I

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