Issue loading ASN form

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  • Updated 4 years ago
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I'm still having problems editing the Advanced Ship Notice for PO #063350 & 063353 for Spartan Nash. The form never loads.

Note: This topic was created from a reply on the Resolved - WebForms Service Alert topic.
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Jakki Ross

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Posted 4 years ago

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Ava

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Hi Jakki,

Thank you for posting! I know that loading forms can be frustrating, but usually it is either a browser or Java issue. I advise following these steps for your browser and for Java to clear the temporary Internet files. If these aren't working for you, let me know!

Clearing Cache: Internet Explorer
1. Go to the gear in the top right under the red 'X'
2. Click on 'Internet Options'
3. Under the General tab choose 'Delete'
4. In the new window, make sure ONLY 'Temporary Internet Files' and 'Cookies and Website Data' are checked
5. Ensure that 'Preserve Favorites website data' is unchecked
6. Click delete
7. Click apply, then OK.
8. Refresh your Webforms page

Clear Cache: Firefox
1. Choose History from the tool bar at the top. If you do not see it tap the 'Alt' key   once.
2. Choose 'Clear Recent History'
3. In the New window, make sure the time range is set to Everything
4. Make sure ONLY Cookies and Cache are checked.
5. Click 'Clear Now'
6. Refresh your Webforms page

Clearing Java Cache
1. Click on your start menu
2. Choose control panel
3. Double-click on the Java Icon
4. The Java Control Panel should appear
5. Click 'Settings' beneath 'Temporary Internet Files'
6. Click 'Delete Files'
7. Have both 'Application and Applets' and 'Trace and Log Files' selected and click 'OK'
8. Click 'Ok' two more times to get out of the Java Control Panel
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Jakki Ross

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I was able to open and edit my document after following these steps. However, I am having the same problem with the other one. Will I have to clear the cache every time I want to download a document?
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Ava

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Hi Jakki,

You shouldn't have to clear Java cache every time you go to load a form, so that might not be the exact problem. Would you mind letting me know which browser you are using? I wonder if it has to do with enabling Java every time you load the form. Or, perhaps a setting on your browser.

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