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I am hoping that someone can help me to finally resolve this challenge that we have been struggling with for months now.
One of our customers, L.L. Bean, implemented a change in their policy late last year, requesting that we "batch" ASNs, the idea obviously being that they will only receive one ASN per shipment instead of per order. The batching function works great, especially in the new fulfillment. However, with this customer in particular we regularly have additional POs trickle out to be added.
So, the big question: Is there a way to add POs to a previously batched ASN?
We have tried everything that we can think of, and can't seem to make it work. I have talked with a couple of reps, and the only answer that I have received is the vague notion that "it is possible", accomplished by "just adding it in".
We have been holding off on creating the batch at all until we are sure that every possible order is out, as it is extremely stressful to repeat the same process multiple times, especially on the larger batches. As we come in to our busy season, this is no longer going to be a viable option. So, does anyone know if this is possible? If so, will you please walk me through the process?
Thank you very much!