Is anyone else having issues acknowledging an order?

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 My customer is constantly telling me that orders are not being accepted!!
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Posted 5 years ago

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Hi Cassandra,

Thank you for posting in the Support Center. I'm sorry you are having problems with acknowledging orders. It could be a couple of things: either they need a Functional Acknowledgement (which is something we transmit on your behalf) or they are looking for a Purchase Order Acknowledgement (which is something that would need to be sent from your WebForms account).

Can you give me an example of an order so I can take a look?

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