Invoicing PO #468360 for Safeway Inc

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I am having a problem bringing up "invoice" for customer's PO #468360 (Safeway Inc) so I can complete the invoice for this order Safeway Inc. Please let me know what I can do to fix this problem.
Patricia Perry (
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Patricia D. Perry

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Posted 7 years ago

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Michael Hicks, Official Rep

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Hi Patricia,

I'm sorry you're experiencing this issue. WebForms uses Java to load our forms; if you are having troubles loading your form, we have some resources available to help you out!

We have a group of training videos that will give you a number of options to help fix this issue. If you search for "WebForms Troubleshooting - Unable to Load Forms," you'll get a video tutorial that provides a few tips and tricks to assist in loading your invoice form. I would suggest taking those steps!

If you are attempting to access "Next Steps" from your Purchase Order and the option is unavailable, I would suggest that you check the Permissions that are currently available from within your Admin account. To do so, take a look at this training video on Company User Admin!

Please let me know if these steps don't alleviate your issue and we can keep trying!